---
title: Our Top 17 Session Picks for Gartner IT Operations Strategies & Solutions Summit
description: Take a look at our favorite sessions for the 2017 Gartner IT Operations Strategies & Solutions Summit.
image: https://blog.opsramp.com/hubfs/Blog_images/post-106.jpg
---

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# [Our Top 17 Session Picks for Gartner IT Operations Strategies & Solutions Summit](https://blog.opsramp.com/top-17-session-picks-gartner-it-operations-strategies-solutions-summit)

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 10 Min Read | May 03, 2017

[![Our Top 17 Session Picks for Gartner IT Operations Strategies & Solutions Summit](https://blog.opsramp.com/hubfs/Blog_images/post-106.jpg) ](https://blog.opsramp.com/top-17-session-picks-gartner-it-operations-strategies-solutions-summit)

![](https://blog.opsramp.com/hs-fs/hubfs/04180103.jpg?width=120&name=04180103.jpg)

By [Deepak Jannu](https://blog.opsramp.com/author/deepak-jannu#author)

![SUBSCRIBE](https://no-cache.hubspot.com/cta/default/308166/89850b51-b95b-4330-9c88-2bdac48746b6.png)

We’re less than a week away from the Gartner IT Operations Strategies & Solutions Summit. The 2017 Summit features 10 conference tracks split across keynotes, workshops, roundtables, presentations, case studies, and town halls.

With 110 sessions to choose from at [#GartnerIOM](https://twitter.com/hashtag/gartneriom?lang=en), which ones should you attend? To make your life easier, here’s our list of 17 sessions that will let you sample the best the conference has to offer. Our recommendations cover a lot of ground across topics like automation, connected devices, digital business, service desk, and talent management.

## **Day 1 - Monday, May 8 [(PDF)](https://blog.opsramp.com/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Day-01.pdf?hsLang=en-us)**

![Theresa Payton](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Theresa-Payton.jpg?width=200&name=Theresa-Payton.jpg "Theresa Payton")

Theresa Payton  
President & CEO, Fortalice Solutions

**Guest Keynote: IT Operations 2020 – Breaking all the Rules…How Should You React?**

8.00 AM - 9.00 AM | Orange Ballroom, Lower Level

In 2021, cyber criminals will inflict $6 trillion in annual costs to the global economy. Cybersecurity expert, Theresa Payton, will share her secret sauce on how to drive innovation without compromising on security.

![Milind Govekar](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Milind-Govekar.jpg?width=200&name=Milind-Govekar.jpg "Milind Govekar")

Milind Govekar  
Research VP, Gartner

![Hank Marquis](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Hank-Marquis.jpg?width=200&name=Hank-Marquis.jpg "Hank Marquis")

Hank Marquis  
Research Director, Gartner

**Gartner Keynote: Digital Business Platforms: The I&O Perspective**

9:15 AM - 10:00 AM | Orange Ballroom, Lower Level

Digital products and services will drive 41% of enterprise revenues in 2020. Analysts Milind Govekar and Hank Marquis will explain how to use ‘platform thinking’ to reboot your IT operations.

![Sanjit Ganguli](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Sanjit-Ganguli.jpg?width=200&name=Sanjit-Ganguli.jpg "Sanjit Ganguli")

Sanjit Ganguli  
Research Director, Gartner

**Roundtable: The Impact of IoT on Infrastructure and Operations**

11:00 AM- 12:00 PM | Ruby Lake, Lobby Level

Gartner projects there will be 20+ billion connected devices in use by 2020. The annual spend on IoT hardware alone will touch $3 trillion in 2020. Learn how enterprises are taking advantage of intelligent edge machines in this roundtable.

![David Paul Williams](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/David-Paul-Williams.jpg?width=200&name=David-Paul-Williams.jpg "David Paul Williams")

David Paul Williams  
Research VP, Gartner

**The Five-Year I&O Automation Scenario: Automate I&O to Drive Efficiency, Improve Reliability and Reduce Costs**

2:15 PM - 3:00 PM | Orange Ballroom D, Lower Level

With 20+ categories of automation technologies, how do you identify the right tools for your organization? Learn how to harness the promise of automation in your operations management across a five year span.

![Sanjit Ganguli](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Sanjit-Ganguli.jpg?width=200&name=Sanjit-Ganguli.jpg "Sanjit Ganguli")

Sanjit Ganguli  
Research Director, Gartner

**To the Point: How Seven Top IT Operations Teams Are Succeeding With AIOps Technologies Today**

4:15 PM - 4:45 PM | Orange Ballroom E, Lower Level

Machine learning and artificial intelligence will transform how IT teams address root cause analysis. Gartner projects that 25% of global enterprises will adopt Algorithmic IT Operations (AIOps) platforms by 2019. Cut through the hype by learning from real world examples of AIOps tools in this session.

![Diane Berry](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Diane-Berry.jpg?width=200&name=Diane-Berry.jpg "Diane Berry")

Diane Berry  
Research VP, Gartner

**Roundtable: What Do IT Executives Love or Hate About Their Job?**

4:15 PM - 5:15 PM | Sand Lake, Lobby Level

As an IT leader, how do you transform infrastructure and operations for a digital world? Understand why you need to embrace what you love and loathe about your day job to evolve and grow as a digital leader.

![Colin Fletcher](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Colin-Fletcher.jpg?width=200&name=Colin-Fletcher.jpg "Colin Fletcher")

Colin Fletcher  
Research Director, Gartner

**To the Point: Capitalize on Tooling Strategies Used to Manage the "Ops" in DevOps**

5:00 PM - 5:30 PM | Florida Ballroom 1, Lower Level

Although DevOps teams focus on agile delivery, IT Ops teams can use DevOps tools for faster time to value. Unleash innovation and save costs by adopting DevOps toolchains for traditional operations.

## **Day 2 - Tuesday, May 9 [(PDF)](https://blog.opsramp.com/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Day-02.pdf?hsLang=en-us)**

![Thomas J. Bittman](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Tom-Bittman.jpg?width=200&name=Tom-Bittman.jpg "Thomas J. Bittman")

Thomas J. Bittman  
VP Distinguished Analyst, Gartner

**Gartner Keynote: The Journey to the Mix: Private Cloud, Public Cloud and Edge**

8:00 AM - 8:45 AM | Orange Ballroom, Lower Level

How do you prepare for a hybrid future? Learn how to create best execution venues that use a combination of datacenters, public and private clouds, and connected devices for your traditional and modern application portfolios.

![Kenneth Gonzalez](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Kenneth-Gonzalez.jpg?width=200&name=Kenneth-Gonzalez.jpg "Kenneth Gonzalez")

Kenneth Gonzalez  
Research Director, Gartner

**When Will AI Replace Your IT Service Desk?**

10:15 AM - 11:00 AM | Orange Ballroom E, Lower Level

Will virtual agents run your service desk in the future? Given current technological maturity, virtual agents will see slow adoption in IT support. In this session, understand the implications of replacing humans with virtual assistants for ITSM.

![Hank Marquis](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Hank-Marquis.jpg?width=200&name=Hank-Marquis.jpg "Hank Marquis")

Hank Marquis  
Research Director, Gartner

**To the Point: Five Steps Toward Agile Infrastructure and Operations**

11:15 AM - 11:45 AM | Orange Ballroom E, Lower Level

Few enterprises focus on business transactions to organize their IT operations. Use a five step process to embrace a transaction driven approach for better alignment and focus with your business units.

![Dennis Smith](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Dennis-Smith.jpg?width=200&name=Dennis-Smith.jpg "Dennis Smith")

Dennis Smith  
Research VP, Gartner

**To the Point: How to Navigate the Container Orchestration Market**

12:00 PM - 12:30 PM | Orange Ballroom E, Lower Level

How do you operationalize containers at scale to support your production workloads? Learn how container orchestration frameworks like Kubernetes, Apache Mesos, and Docker Swarm help you discover underlying infrastructure, provision resources, and optimize workloads.

![Rich Doheny](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Rich-Doheny.jpg?width=200&name=Rich-Doheny.jpg "Rich Doheny")

Rich Doheny  
Sr Research Analyst, Gartner

**Magic Quadrant: IT Service Support Management Tools**

1:00 PM - 1:20 PM | Solution Showcase Theater, Orlando Ballroom II, Lower Level

Is your service desk contract up for renewal? With more than 450 products in the service desk market, how do you select the right solution for your needs? Create a shortlist of leading ITSSM vendors by attending this magic quadrant session.

![Ed Holub](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Ed-Holub.jpg?width=200&name=Ed-Holub.jpg "Ed Holub")

Ed Holub  
Research VP, Gartner

**Roundtable: Organizing Bimodal I&O in the Era of Digital Business**

5:15 PM - 6:15 PM | Spring Lake, Lobby Level

How do you build organizational capabilities to support digital business? The biggest challenge for IT leaders is to find the right talent to keep up with a digital future. Learn how to address the I&O skills gap in this interactive roundtable.

![Robert Hirschfeld](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Robert-Hirschfeld.jpg?width=200&name=Robert-Hirschfeld.jpg "Robert Hirschfeld")

Robert Hirschfeld  
Cyber Satirist

**Guest Keynote: Funny Business**

5:20 PM - 6:05 PM | Orange Ballroom, Lower Level

Did you think the Summit was all work and no play? You couldn't be more wrong. Satirist Bob Hirschfeld will tickle your funny bone with his observations on social media, time management, and technology addiction.

## **Day 3 - Wednesday, May 10 [(PDF)](https://blog.opsramp.com/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Day-03.pdf?hsLang=en-us)**

![Dr. Mitchel Adler](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Mitchel-Adler.jpg?width=200&name=Mitchel-Adler.jpg "Dr. Mitchel Adler")

Dr. Mitchel Adler  
Clinical Psychologist

**Guest Keynote: Take Your IT Operations Leadership to the Next Level with Emotional Intelligence - If You Think They are Soft Skills, Think Again!**

8:00 AM - 9:00 AM | Orange Ballroom, Lower Level

IT leaders need to not only manage their own feelings but also the emotional quotient of their teams. Psychologist Mitchel Adler will help you drive peak performance with personal and social awareness.

![Cameron Haight](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Cameron-Haight.jpg?width=200&name=Cameron-Haight.jpg "Cameron Haight")

Cameron Haight  
Research VP, Gartner

**Now You See It, Now You Don't. How to Monitor Increasingly Dynamic IT Environments**

10:15 AM - 11:00 AM | Orange Ballroom E, Lower Level

How do you drive visibility across a complex IT environment? Learn best practices for monitoring modern architectures like containers, microservices, and serverless computing in this session.

![Diane Berry](https://blog.opsramp.com/hs-fs/hubfs/Blog_images/17%20sessions%20at%20GartnerIOM17/Diane-Berry.jpg?width=200&name=Diane-Berry.jpg "Diane Berry")

Diane Berry  
Research VP, Gartner

**Ten Absolute Truths About Talent Management in Digital Business**

11:15 AM - 12:00 PM | Orange Ballroom D, Lower Level

Your number one job as an IT executive is to attract, nurture, and retain the right employees to succeed at digital business. Do your job better with ten best practices for talent management in the digital era.

 

Did we miss any other sessions that you’ll be attending? Hit us up at our [Twitter handle](https://twitter.com/OpsRamp) and share your suggestions!

If you’re looking at more great tips and tricks for the IT Operations Strategies & Solutions Summit, check out our [infographic](https://hubs.ly/H08M92q0) and [eBook](https://hubs.ly/H08M9fj0). Drop by booth 600 to meet the OpsRamp team for a personalized demo of our IT management platform. You'll also get to take part in exciting giveaways, like DJI Mavic Pro drones and Amazon Echo Dot devices.

Have a great time at the 2017 Gartner IT Operations Strategies & Solutions Summit!

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