2022 saw a return to normalcy on the Covid front as offices re-opened, people gathered in large groups indoors again and mask mandates waned, even as Covid never really went away. Meanwhile, inflation raged through the summer months before subsiding somewhat later in the year and the Great Resignation gave way to mass layoffs, especially in the tech industry. 

Fears of a global recession loom over the new year and many organizations will have to find ways to do more with less. Uncertainty remains a constant for technology decision makers. We asked our internal technology leaders at OpsRamp about what to expect for 2023 in the IT operations world. Once again, some trends emerged across AIOps, XaaS and its opportunities for the channel, and hybrid cloud. 

Here's what we’re expecting to see in 2023.

AIOps: It’s Time to Focus on Outcomes

For us at OpsRamp, 2022 was a banner year in AIOps. We were named a “Strong Performer” by Forrester in their AIOps Wave study and a “Market Leader” by Research in Action in their Vendor Selection Matrix report on AIOps. Analytics Insight listed us as one of the 10 AIOps Companies Making a Breakthrough in 2022. Meanwhile, our customers reported that AIOps from OpsRamp enabled them to reduce alert noise by up to 95% and either do more with less staff or support business expansion with no additional staff or IT resources. AIOps, and for that matter, observability, will graduate from being trendy buzzwords to having to deliver on outcomes. Here’s how our experts expect AIOps to evolve in the new year:


Observability for the sake of observability is a thing of the past. Outcomes and DevOps productivity are more important. Intelligent incidents, anomaly detection, probable root cause etc.”

-Suresh Vobbilisetty, Executive VP, Engineering and SaaS Operations.


During 2023, many large enterprises and MSPs will realize that AIOps is all about delivering use cases. Thereby, delivering efficient outcomes for the required operational use cases like automated root cause analysis and reduced MTTD and MTTR. The time spent and efforts required for deploying and training the ML methods, will be the factors of measuring these AIOps capabilities. Customers will be spending much of their time evaluating the ML platforms against these factors.”

-Manjunath M., Product Manager


“AIOps frameworks are expected to provide recommendations to enable the operations team to react faster rather than wait for predictions that are unknown and unexpected. These recommendations will be quantified based on human feedback and re-purposed into the AIOps platform for more accurate recommendations.”

-Prasad Dronamraju, Director of Technical Product Marketing.


AIOPs will be a tool for business development as well as for great customer experience. More practical delivery factors will be huge differentiators in the market between multiple tools or platforms rather than data analysis.

-Manjunath M., Product Manager.

XaaS: New Opportunities for Hardware OEMs and MSPs

XaaS—shorthand for “Anything as a Service”-- describes any product, service, tool or technology that is delivered to the customer or end user as a service, over the Internet. It’s not a new term—Techopedia first described it in May 2017—but we expect 2023 will be the coming-out year for XaaS, especially for hardware OEMs. MSPs can help the hardware OEMs to deliver and manage their services.


“Whether offering compute, storage, networking or other infrastructure services, hardware OEMs will embrace subscription pricing models that generate recurring revenue. Customers will appreciate the flexibility and won’t miss the upfront licensing costs.”

-Varma Kunaparaju, CEO.


“We will see increased cooperation between traditional MSPs and the OEMs partnering to offer more IT services in the enterprise. This means more choice and leverage for customers.”

-Suresh Vobbilisetty, Executive VP, Engineering and SaaS Operations.

Hybrid Cloud: Sustainable, Cost-Effective and Generating Business Results

With businesses under increased pressure to cut costs while producing results, i.e., do more with less, technology leaders are looking to embrace hybrid cloud in 2023 and move workloads between hybrid environments where they will generate the best performance at the most attractive costs. Of course, they’ll need AIOps, observability and automation to get them there.


“The inflationary economy and the increase in energy costs will result in a considerable shift and investment in AIOps, cloud, and automation to attain sustainable and cost-effective hybrid IT monitoring.”

-Kaveri Kalavath, Global Head of Customer Success and Solution Architecture.


“The journey from AIOps to observability will be a mandatory capability for managing hybrid environments and generating business returns in 2023. Platforms or tools that provide out-of-the box, explainable and interpretable machine learning methods will captivate the market by delivering the required numbers for the business.”

-Manjunath M., Product Manager.

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