Gartner’s Crystal Ball for IT Operations in 2015 and Beyond

It’s that time of the year again when analyst firms release their end-of-year predictions. We’ll be reading and dissecting what these predictions mean for IT leaders in the coming year.

Gartner’s Predicts 2015: IT Operations Management highlights the growing importance of digital business transformation. Here are three great takeaways from the report:

  1. Stop fighting Shadow IT. Gartner analyst Biswajeet Mahapatra has wise advice for IT execs. IT leaders need to embrace shadow IT and integrate it into their organizational processes. Absorbing shadow IT will help enterprises “reduce costs and control service quality.” IT will embrace the role of brokers for driving the consumption of enterprise services.
  2. Demonstrate business relevance. IT Ops has long failed to establish their contribution to business outcomes. Researcher Jeff Brooks writes that IT leaders “struggle to know what the business uses to measure success.” IT chiefs will increasingly use business value dashboards for communicating their performance. Business value dashboards enable IT to “identify what activities and services can have the most impact on what the business cares about.”
  3. Focus on application monitoring. Legacy monitoring technologies are unable to manage today's application footprint. Enterprises are building applications with technologies like PHP, Scala and Ruby using agile methodologies. IT teams need to adopt new monitoring architectures that are “inherently tied to the business.” Application monitoring tools offer enterprises the "ability to measure and understand key business transactions and user experience" which is critical to differentiation.

Gartner’s complete research report is available for purchase on their site.


Recommended posts