As IT organizations transform from technology integrators into service providers, they must be able to be able to accurately monitor the state of a service so it can be managed proactively rather than reactively. Services are becoming ever more complex because they are constructed from a combination of elements that are on-premise, on private clouds, and and on public clouds. Service state is no longer a binary up or down metric. It must be able to measure degradation in quality of service. To successfully manage modern services, IT organizations must define performance and availability monitoring metrics for a service that accurately reflect both the quality of service (outputs) and its complete set of dependencies (inputs).

With Vistara, IT administrators can now define a composite service that integrates internally-hosted and externally-procured elements and services. IT teams can create customized definitions of availability, performance, and responsiveness so that metrics are defined in a way that fits the hybrid IT model. Vistara also enables custom monitoring metrics for multi-component applications and services. You can define IT services that depend on physical and virtual elements from your private cloud, public cloud, and on-premise infrastructure and then create availability metrics for the core service, standby elements, failover elements, and redundant components. Vistara also enables custom monitoring metrics for multi-component applications and services. You can define IT services that depend on physical and virtual elements from your private cloud, public cloud, and on-premise infrastructure and then create availability metrics for the core service, standby elements, failover elements, and redundant components.

As IT organizations define complex services, service monitoring must match the growing sophistication and complexity of the elements they are using. Vistara makes it easy to define a service that depends on other IT elements and services, create custom metrics for service health and availability, and easily represent metrics graphically. IT teams can bring up a custom dashboard with measurements of service availability and service health that automatically populate on setting up that service. With Vistara, IT administrators integrate service monitoring across multiple infrastructures and receive visibility across the entire enterprise, regardless of how the services were cobbled together and regardless of where they’re hosted.

To learn more, watch our recent webinar on delivering unified IT operations, which includes a brief demonstration of Vistara and its service monitoring capabilities. You can also view the slides from the webinar below.

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