In the News: What The Press Have to Say about 'The State of AIOps' Report

Hear first-hand what the industry has been talking about.

This blog covers the industry press for OpsRamp’s State of AIOps Report. We’ll be reviewing the findings from this report in our upcoming webinar, The State of AIOps For Incident Management and Beyond on Wednesday, May 15th.

Since its launch on May 1st, our inaugural State of AIOps Report has captured the attention of over twenty different publications in IT operations, DevOps and technology management. It’s among the first of its kind of report on the use cases, selection criteria and success outcomes of actual AIOps implementations. Until now, most IT practitioners haven’t been able to share stories of how AIOps is actually working in production, which has positioned this report as a unique perspective on an emerging technology trend. And it hasn’t gone unnoticed.

Here are just a few quotes from assorted industry publications that have reported on the survey:

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“A new study out this week from OpsRamp shows that ops pros are able to reduce mean-time-to-resolution of incidents by as much as 50% through the use of AIOps. The use of AIOps is still infrequent, but analysts say its prevalence will grow quickly. Gartner says  about 5% of organizations were using AIOps tools last year, but that by 2023 the deployment rate will shoot up to 23%.”

Ericka Chickowski profiled the survey in DevOps.com, writing about the power of artificial intelligence and machine learning to finally support the agility of DevOps.


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“Implementing Artificial Intelligence Operations (AIOps) tools is proving a success for businesses in nearly nine out of 10 cases, despite being new ground for the IT department.

The stat comes courtesy of a survey by OpsRamp, which found a majority of IT decision-makers reported their AIOps tools were currently delivering the value they expected.”

Mark Jones wrote about the survey findings in TechHQ and discussed AIOps’ influence on everything from automation to skills gaps.


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“Instead of defining AIOps narrowly, OpsRamp surveyed 200 people in IT operations, DevOps or site reliability engineering roles that had already implemented an AIOps solution in their organization. They found that AIOps tools are used most often for intelligent alerting and root cause analysis.“

The New Stack author Lawrence Hecht reviewed the survey alongside others to relay the truth about AIOps adoption and maturity in the market.


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“Many MSPs are naturally at the forefront of AIOps, as part of their ongoing efforts to drive costs out of their business models, by ruthlessly embracing automation. However, the OpsRamp survey also makes it clear that many IT organizations may embrace AIOps and start to move on without their MSP. MSPs should take advantage of AIOps platforms long before their customers figure out how to do it without them.”

In SmarterMSP.com, author Mike Vizard writes about why managed service providers (MSPs) should adopt AIOps tools to deliver value for large, enterprise customers.


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“There has been a lot of talk about AIOps in the past year, but it looks like the concept is now living up to expectations.

AIOps is no longer just a fancy marketing buzzword, explained Bhanu Singh, senior vice president of product development and cloud operations at OpsRamp.

 According to OpsRamp’s State of AIOps report, a majority of AIOps implementations have been successful.”

Jenna Sargent reviewed the survey findings in ITOps Times, discussing benefits and outcomes, along with a nod to our last AIOps survey: Top Trends in AIOps Adoption.


This is just a small segment of the coverage the report has received. Want to dive deeper into the data yourself? Download the report here, or join us on May 15th for the webinar, and see what all the AIOps hype is about.

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