IDC predicts agentic AI will command over 26% of global IT spend, hitting $1.3 trillion in 2029. How do IT Ops teams prepare for the reality of agentic systems being embedded across workflows, interfaces, and enterprise platforms?
We went straight to the source—IT Ops leaders—to learn how they’re tackling agentic AI. Our report, ‘The Rise of Agentic AI: A New Era for IT Operations’ reveals the plans, budgets, and the obstacles IT leaders face while implementing multi-agent systems.
200+ IT leaders from companies with at least 1,000 employees took the survey. Interestingly, an overwhelming 93% have moved beyond planning, with agentic AI in pilots or production. Here is a snapshot of three leading insights you’ll find in the report:
#1 – What are the Primary Drivers for Deploying Agentic AI?
IT operations teams identified faster incident response (69%), improved service reliability (68%), and gaining a competitive edge (48%) as the top reasons for rolling out agentic AI. Given the high visibility and impact of service outages, IT Ops teams are prioritizing the highest impact use cases for agentic AI.
#2 – What are the Biggest Roadblocks to Implementing Agentic AI?
Our survey finds data security and privacy (72%), integration complexity (61%) and skepticism toward AI decision-making (41%) as the leading worries around autonomous systems. Success with agentic AI will need IT Ops teams to deliver quality data, connect processes and systems, and embed transparency into AI decisions.
#3 – Which Functions Will Benefit the most from Multi-Agent Systems?
Agentic AI is set to transform all aspects of Infrastructure & Operations (I&O) management in the next few years. The top functions to benefit from agentic AI will be performance monitoring/observability (75%), security threat detection and remediation (74%), and incident detection and response (58%).
The Agentic Future Demands a New Operational Playbook
That’s just a taste of what’s covered in the report. You’ll gain strategic insights on the current state of automation in IT operations, how IT leaders are budgeting for autonomous systems, and the metrics used to assess the success of agentic AI implementations.
As IT teams struggle with mounting complexity, agentic AI offers a path to simplify operations and accelerate business value. Before you invest in agentic AI, turn to ‘The Rise of Agentic AI’ report for essential guidance.
Download ‘The Rise of Agentic AI’ report today!
