We’re thrilled to announce that for the second year in a row, 451 Research has positioned OpsRamp in their flagship Market Map report for Application and Infrastructure Performance. 451 Research recognized OpsRamp for its innovative use cases in four distinct performance management categories: Infrastructure Monitoring, Event Analytics, Alerting, and Synthetics. You can read an excerpt of the 2019 Market Map report HERE.

Our inclusion in four performance monitoring categories of the Market Map is solid proof of OpsRamp’s platform vision, product innovation, and customer adoption. Despite 250+ vendors across ten different categories in the monitoring space, OpsRamp comes up for special mention in the report: “We are keeping our eyes on a small group of vendors that came out of the gate with platforms that can deliver a range of monitoring and incident management functions. These vendors, including OpsRamp…represent a new breed of IT operations management (ITOM) vendor, serving both incident responders as well as senior-level executives, since they offer top-level views of IT environment performance.” 

Here are some of OpsRamp’s comprehensive product capabilities for infrastructure monitoring, event analytics, alerting, and synthetics:

Infrastructure Monitoring: Why Native Instrumentation Matters More Than Ever

Infrastructure Monitoring

Infrastructure Monitoring tools offer a range of solutions for handling both legacy (datacenters and virtual machines) and modern (public cloud, cloud native, and IoT) infrastructure. OpsRamp offers strong capabilities for hybrid infrastructure monitoring and management with:  

Event Analytics: How Machine Learning is Transforming Incident Management

Event Analytics

The 2019 Market Map points out that platform monitoring vendors are better positioned to deliver event analytics as they are “already collecting the bulk of events.” Event Analytics (or AIOps) tools help IT teams from drowning in alerts with real-time incident context. OpsRamp’s service-centric AIOps solution ensures reliable and responsive application performance with:   

  • Inference Models. OpsRamp’s three unique inference models (topology, clustering, and co-occurrence based) reduce event noise by unifying operational silos, pinpointing critical issues quickly, and maintaining IT-service performance. Inference models help reduce the human time spent per alert with rapid event ingestion, accurate root cause identification, and tailored alert notifications.     
  • Auto-Incident Creation and Routing. Machine learning-based alert escalation policies in OpsRamp can now analyze previous incidents to automatically create an incident and populate the priority, category, and assignee groups for that incident. These incidents can automatically land in ServiceNow where on-call service delivery teams can troubleshoot IT outages with holistic context.   
  • Augmented Training for Inference Models. While the OpsQ event management engine continuously learns from both native and third-party alert streams, customers also have the option of bootstrapping the learning process with their own alert sequence data. Customers not only gain machine learning transparency but also a means to improve forecasting and predictive accuracy for critical events.

Alerting: Drive Responsive Operations with Intelligent Notifications


With two major acquisitions (VictorOps and Opsgenie) in 2018, alerting tools face a “narrowing value proposition and commodified offerings” with more high-value use cases coming from the performance monitoring and event analytics vendors. OpsRamp drives prompt and responsive action for critical incidents with multi-level escalations and multi-channel notifications:

  • On-Call Schedules. Shift rosters in OpsRamp help set up team schedules, time zones, and escalation paths so that the right users are immediately notified of an issue. IT teams can create alert escalation policies to deliver automated response actions for incoming alerts and manage such alerts to defined service levels.
  • Multi-Channel Notifications. Incident teams can escalate alerts using text, voicemail, email, and chat notifications. DevOps teams can customize alert notifications with relevant incident details for rapid communication and collaboration.

Synthetic Monitoring: Pinpoint Performance Bottlenecks in Your Websites

Synthetic Monitoring

The Market Map lists 26 vendors in the synthetic monitoring segment that help “catch problems before real customers experience them.” OpsRamp synthetics ensure end-to-end business transaction monitoring and improved digital experiences with the right performance insights for:

  • End-User Experience Management. OpsRamp offers support for HTTP, HTTPS, DNS, FTP, PING, POP3, SMTP, SSL, TCP and UDP, for tracking uptime, downtime, and average latency for business-critical transactions.
  • Real-World Use Cases. Synthetics address a number of use cases including website speed and downtime, SSL certificate expiry, email server performance, infrastructure bottlenecks, and overall performance.

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