Digital Retail Trends for 2021
Despite a shaky economy, the National Retail Federation predicts a robust holiday shopping season, growing between 3.6% and 5.2% year over year, and valued between $755.3 billion and $766.7 billion. Success into 2021, however, will depend upon strategic investment in new technologies to be more efficient, proactive and responsive to business and customer needs.
Artificial intelligence for IT operations (AIOps) technologies are helping organizations in all industries bring intelligent automation to routine processes such as patch management and server reboots, issue identification and resolution, and infrastructure optimization for cost and performance.
- AI technologies for inventory management, marketing research and sales;
- Autonomous (and contactless) deliveries through drones and self-driving vehicle;
- Social media and entertainment-driven sales channels, and;
- Super-charged personalization.
“We’ve made significant progress rolling out new digital services, and we have approached new models cautiously and the well-being of our team members, members and communities is always our top priority,” said Bhaskar Rao, Sr. Director of IT and Cloud Engineering.
As part of BJ’s digital services innovation, the company decided to replace its legacy monitoring systems with a modern digital operations management platform to ensure high quality, reliability and performance of its IT infrastructure. Part of the push was the fact that the company had been expanding its cloud infrastructure, with growing investments across the three major public clouds: AWS, Google Cloud and Azure. The legacy system in place couldn’t effectively monitor cloud and cloud-native assets.
As well, a proliferation of point tools was slowing things down at a time when agility was becoming paramount, says Rao: “We had been using traditional monitoring tools, where there were multiple products strung together. We needed to learn all the different components of each tool to use it, which was not an efficient use of our team’s resources. We wanted a modern, holistic solution to make this easier and more cost effective. We also wanted to achieve the benefits of a single pane of glass.”
OpsRamp for simplifying and centralizing hybrid IT monitoring
Key benefits of OpsRamp at BJ’s
- Single pane of glass for comprehensive infrastructure visibility.
- Flexible, role-based dashboards.
- Alert correlation to reduce noise and speed root cause identification.
BJ’s IT command center has realized several benefits from OpsRamp so far, allowing teams to be more proactive and efficient in maintaining the performance of core business services. Being the first to know about a problem is one of the major advantages Rao cites from OpsRamp, allowing the organization to “continue supporting team members and members with high-quality digital tools and services on a daily basis.” Read the case study here for the full story.
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