OpsRamp April 2019: Alert Management, Cloud Monitoring, and APIs

The March OpsRamp Platform update included the following:

Be sure to check out our What’s New page for all the recent updates. Customers and partners should review all the details in our release notes. Here’s a high-level summary of what’s new this month:

Alert Management

Core to OpsRamp OpsQ, our AIOps event management engine, the Inference Model is the process where similar alerts are grouped together to reduce unnecessary noise created by individual alerts. Users can manage Inferences to reduce noise rather than having to sift through multiple individual alerts during an incident. For example, a power outage on a network resource could impact other resources dependent on the network resource. In this scenario, each dependent resource will generate similar alert notifications.

The OpsQ Inference Model correlates the alerts generated across dependent resources with the alert generated on the network resource, so that incident management teams no longer have to deal with event storms and duplicated efforts. Here are new OpsRamp features for service-centric AIOps that help reduce the mean time to resolution during a critical outage:

  • Inference Context: Inferences and incidents created from inferences now include additional attributes and actions to make it easier to interpret and act on them.
  • Inference Subject: Inferences now include a subject, which corresponds to the subject of the first correlated alert within the inference.
  • Inference Metric: Inferences are now associated with a metric, which corresponds to the metric associated with first correlated alert within the inference.
  • First Alert Time: Inferences now include a First Alert Time, which corresponds to the First Alerted time of the first correlated alert within the inference.OpsRamp_First_Time_Alerts
  • Inference Resources: Inferences now include a resource, which corresponds to the resource associated with the first correlated alert within the inference.
    OpsRamp_Inference_Resources
  • Inference Actions: When an inference is suppressed, acknowledged, ticketed or closed, the same action is automatically applied to each of the alerts correlated to the inference.
    OpsRamp_Inference_Actions
  • Inference Incidents: Incidents created from an inference now include all the resources associated with each of the alerts correlated for the inference. Incidents created via integrations with external ITSM systems carry this resource information.

>> Next Step: Learn more about OpsRamp OpsQ

Cloud Monitoring for Azure and AWS

  • Microsoft Azure Autoscale metrics: OpsRamp delivers powerful cloud-native monitoring and management capabilities for 45+ Azure services, so that you can gain immediate visibility with performance metrics and contextual notifications for your Azure cloud infrastructure (including, Virtual Machines, Web Apps, Databases, Data Lakes, IoT Devices, and VPN Gateways). Azure monitors now include the following additional virtual machine scale set metrics.
    OpsRamp_Microsoft_Azure_Autoscale_metrics
  • AWS CPU credit metrics: With OpsRamp you can easily visualize, manage, and troubleshoot your dynamic cloud architecture with support for 30+ AWS services. With the April 2019 update, EC2 monitors now include CPU credit related metrics. With these metrics, you can get automatically receive alerts related to CPU credits.
    OpsRamp_AWS_CPU_credit_metrics

>> Next Step: Learn more about OpsRamp for AWS and OpsRamp for Microsoft Azure.

User Interface Updates

The January 2019 release introduced major updates to the Infrastructure user interface. These updates are continuing throughout the product line with the April update. The following pages now have an improved look and feel:

  • Alert browser: Alert lists are easier to read without column boundaries. The Alert view and filter management are also streamlined.
    OpsRamp_Alert_browser
  • Alert details: A new header shows essential information about the alert in a single row.
    OpsRamp_Alert_details
  • Reports: We've simplified report listing and definitions in OpsRamp. Additionally, the user report is now enhanced to include details of user permission sets. Custom reports now provide summarized alert charts with information on alert timestamp, action and source.
    OpsRamp_Reports

New and Updated APIs

OpsRamp provides REST APIs to retrieve information about managed resources from OpsRamp, send information about managed resources to OpsRamp, and configure OpsRamp to take management actions. You can even build your own custom integrations with OpsRamp’s RESTful API framework. The April 2019 update includes the following API updates:

  • Antivirus: New API to get the antivirus definitions available on a device.
  • Site: Site APIs have been updated to provide support for zip field.
  • Resource: The new search details API helps users to search for resources at scale with minimal resource details.

Next Steps:

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